Telehealth Consultations

In light of the current Coronavirus outbreak, we recognise that there will be many people affected by musculoskeletal pain or disorders who are unable to attend an in-person appointment. As such, we are introducing a new Telehealth Consultation service. These web-based consultations give you the opportunity to speak with a qualified Chiropractor or Physiotherapist without having to attend our clinic, ensuring you get the right advice and support you need to help facilitate your recovery. All consultations take place via a secure programme called PhysiApp.

If you are unable to attend the clinic for your appointment you may be suitable for a Telehealth consultation.


Why choose a Telehealth appointment?

Well-designed telehealth schemes can improve health care access and outcomes, particularly for chronic disease treatment and for vulnerable groups. Not only do they reduce demands on crowded facilities, but they also create cost savings and make the health sector more resilient.” (WHO) [accessed 15/03/20]

Telehealth appointments are virtual consultations which take place over webcam. You’ll receive help with managing any musculoskeletal pains or disorders you are experiencing. You will receive appropriate, evidence-based advice and guidance from a fully regulated Primary Healthcare Practitioner.

We utilise a programme called PhysiApp. This is accessible on any device including the web browser on your computer.

Download Physiapp from the Google Play Store here.

Download Physiapp from the Apple App store here.

For more guidance on what to expect, please visit Physiapp’s guidance page here.

What to Expect

Telehealth Consultation

In this consultation, your practitioner will ask you questions surrounding your pain and other health issues, conduct an investigation into your condition virtually (possibly asking you to do certain things to remotely test the issue). Furthermore, if additional tests are needed, an onward referral can be arranged and letters written for GPs. You may be given a diagnosis and management advice which may include exercise, self-help advice and home guidance. Prior to the Telehealth consultation you will be asked to download our rehabilitation application, Physiapp from the Google Play store or the Apple store.  Most of our current patients already have this App.

The app is easy to use once downloaded:

At the scheduled time of your appointment, our Therapist will start the video call.

You will receive an email invitation to join the call

To accept the call, you will be need to login in to PhysiApp.

During your consultation, we are able to create a personalised care plan that consists of various stretches, exercises and care guidance for you to follow at home. Exercises are provided in video format to show how they should be performed. You will be able to report on your progress via the app, allowing your Therapist to monitor your recovery.



Please note: There is no physical contact or hands-on treatment involved in these consultations. This makes them suitable for those who are currently self-isolating or are otherwise unable to travel to the clinic.


(up to 30 minutes duration)
New Patient Telehealth Consultation


(up to 20 minutes duration)
Existing Patient Telehealth Consultation

Questions or Concerns?

You can easily reach us by contacting us through your Physiapp or via the clinic on 0161 707 1116.
Please note, no hands-on therapy can be provided in this consultation.
There is currently no private health rebate available for this service.

1. Privacy

Physitrack Telehealth simply runs inside PhysiApp (web, iOS and Android). There is no need for you to import your contacts or link your account with social networks.

2. Security

Chats are securely encrypted. For more details on Physiapp’s security and data protection, please follow this link.

3. Remote exercise demonstration

We are able to live stream exercises from the vast library of exercises in real-time while being able to talk to you at the same time. Click here for a short demonstration of how to use Telehealth with PhysiApp Watch Now